Shipping policy
Shipping
In all cases, we ship your order as quickly as possible. If your order is in stock and placed on a working day before 15:00, we will ship your order the same day. Orders placed later or on weekends and holidays will be shipped on the next working day. If a product is out of stock, we will email you as soon as possible with the expected delivery time.
Shipping Costs
Below is an overview of our shipping costs. Shipping costs are automatically added during checkout.
| Country | Shipping Costs | Free shipping from |
| Netherlands | € 4.95 | € 50.00 |
| Belgium | € 5.95 | € 65.00 |
| Germany | € 4.95 | € 65.00 |
| France | € 7.95 | € 200.00 |
| Italy | € 9.95 | |
| Spain | € 9.95 | |
| Austria | € 7.95 | |
| Poland | € 9.95 | |
| Czech Republic | € 9.95 | |
| Hungary | € 14.95 | |
| Portugal | € 9.95 | |
| Greece | € 35.95 | |
| Ireland | € 15.95 | € 500.00 |
| Romania | € 13.95 | |
| Bulgaria | € 13.95 | |
| Denmark | € 7.95 | |
| Finland | € 13.95 | |
| Sweden | € 11.95 | |
| Other countries |
Check website |
|
Pickup
You can also pick up your order in our store. You will not pay shipping costs then. When your order is ready, you will receive an email. You can come by without prior notice. Please bring your order confirmation and check the store opening hours.
Orders placed during our store opening hours are usually ready within two hours. Orders placed outside opening hours will be ready the next store day. Want to pick up your order faster? Call us and we will try to prepare it immediately.
Transit time
After sending your order, it usually takes a few days before the shipment is delivered to you. This transit time can be longer due to seasonal pressure on our shipping partners, international shipping, and customs formalities. Unfortunately, we have no influence on extended transit times.
Receiving and if you are not home
With track & trace from our shipping partner, you can monitor the delivery of the shipment. We send your order to your choice of home address, work address, or a service point of our shipping partner.
If you are not home, the shipment is often offered again the next working day or taken to a service point of the shipping partner. You can pick it up there. If delivery ultimately fails, the shipment will be returned to us.
Note: If a shipment is returned because you were not home or did not pick it up, please be aware that the return process can take several weeks. Once we have received the return, we can resend the order. Keep in mind that additional shipping costs may apply.
No package received?
Have you not yet received your order? And no pickup notification for a service point? Please first check the track & trace from our shipping partner, which you received by email when your package was shipped. If the information is unclear, you can email us and we will keep you informed of the procedure:
-
Check the track & trace.
-
Submit an information request with our shipping partner.
-
If the information request with the shipping partner does not clarify the situation, we will initiate an investigation with the shipping partner to trace the shipment.
-
If the shipment is still not found or delivered, it may be lost. We will ask you to complete a declaration stating that you have not received the shipment. After submitting this declaration, we will create and send a new order or, if preferred, refund your purchase amount.
