Refund policy
On this page, you will find all information about canceling your order, returning your order, and submitting a warranty claim.
Canceling your order
If you have placed an order with us and it has not yet been shipped, you can cancel the order at any time. Send us a message or call us, and we will cancel your order immediately and refund your purchase amount. See below for more information about refunds.
*Price and item errors reserved. AthleteSportsWorld reserves the right to cancel orders already placed.
Returning your order
If your order has already been shipped to you, you may return it within 30 days. You can do this by sending it back to us or by bringing it to our store.
To be eligible for return, the product must meet the following conditions:
- The product is in new condition.
- The product is complete with all parts and accessories.
- The product is packed as well as possible in the original packaging.
You may inspect, try on, or test the product as you would in our store. However, if you use the product for activities such as sports, we cannot resell it as new to another customer. If you return a used product, you are liable for its depreciation. This may result in a partial or no refund of the purchase price. We will inform you about this by email.
Returning in a package
If you want to return an order by package, you can do so as follows:
- Pack the product as well as possible in the original packaging and shipping box.
- Include the packing slip that was enclosed with the shipment. Without your name and/or order number, we cannot process your return.
- Take the package to a parcel point. You may choose your own courier service.
- Send the package to:
AthleteSportsWorld
Linnaeusstraat 237
1093 EP Amsterdam
Returning your order is at your own cost and risk, unless we made a mistake. Please let us know the error, then the shipping costs will of course be on us and you will receive a return label from us.
Returns from the Netherlands usually arrive within a few days. Please note that returns from another country may take longer, sometimes up to several weeks.
Exchanging your order
Do you want to exchange the product for another product? That is also possible within 30 days of purchase. You do this as follows:
- Return your order by sending it back to us.
- We will refund the purchase amount of the original order to you.
- Place and pay for a new order on our website. We will ship your order as soon as possible.
Orders can also be exchanged in our store. Visit us and bring your purchase. In the store, we will exchange your order immediately with any additional payment or refund.
Refund of your purchase amount
After returning your order in good condition, we process the refund of the purchase amount as soon as possible. Usually, this is done the same day; during holiday periods, it may take a bit longer.
In all cases, we will refund you no later than 14 days after receiving your return. If you have any questions or comments about the refund, please send us an email via hello@athletesportsworld.com.
Submitting a warranty claim
Is a product defective? Or does it not meet your expectations? Then it may be a warranty case. In all cases where you want to claim statutory and/or factory warranty, we ask you to send an email immediately after the damage and/or defect occurs to hello@athletesportsworld.com or reply to one of the emails you received regarding your order.
Clearly state the reason for your warranty claim in your email, briefly describe how and under what use the damage or defect occurred, and, if possible, add a photo of the damage or defect. We will assess and respond to your warranty claim as soon as possible, possibly in consultation with the manufacturer. No warranty is given on used products, such as demo models of wetsuits.
