Terms of service

On this page, you will find our general terms and conditions. To make it easier for you, we have created an easy-to-read version below. It contains the most important information for you as a customer.

Would you prefer to read the official and detailed general terms and conditions? Of course, you can do that as well. Click below to open and save this version:

The official version of our general terms and conditions.

Definitions
This easy version of the terms does not contain complex definitions. If anything is unclear, please contact us. We will gladly explain it to you.

Identity of the entrepreneur
AthleteSportsWorld is the specialist in swimming, cycling, and running. Would you like to ask us something? Or do you have a comment? You are welcome to visit us. Our address is below. Please note the opening hours.

AthleteSportsWorld BV
Linnaeusstraat 237
1093 EP Amsterdam

If you cannot visit us in person, you can also call +31(0)20 261 02 70 or send us an email at hello@athletesportsworld.com. We will respond to your question or comment as soon as possible. 

Applicability
When you purchase something from us, our general terms and conditions apply. That is why our terms and conditions are also available on the website, and by making a purchase, you confirm that you have read them. If desired, we can always send the terms to you by email or post; just let us know. 

The offer
All products and services we offer are listed on our website. We do our utmost to present everything as clearly and completely as possible. If we have made a mistake, please let us know so we can correct it. 

The agreement
When you place an order with us, we immediately send you an order confirmation with all the details of your order. After that, we will ship your order as soon as possible or inform you when you can pick it up. After delivery, you will receive your invoice from us, which also contains all the details. 

Right of withdrawal and your reflection period
Not Good? Then you get your money back. If you are not completely satisfied with your purchase, you can simply return the order to us or bring it to us. You do not need to tell us the reason. 

You have a 30-day reflection period after receiving your order, during which you can inform us that you wish to cancel the purchase. After registering the return, you must ensure the order is back with us within 14 days. We appreciate it if you return it in the original and undamaged packaging.

Please handle the product and packaging carefully during the reflection period. You may unpack and try the product as you would in a store. If you use the product more extensively, we may no longer be able to sell it to someone else. This could mean you will not receive the full purchase amount back.

Want to return your order to us? Then visit our returns page.

The price
All current prices and shipping costs are listed on our website. All amounts are shown including taxes. Products may be excluded from discount codes.

Contract fulfillment and warranty
We do our utmost to deliver your order correctly and completely. Is something wrong? Or is one of the products not as expected? Contact us immediately so we can resolve it for you.

All purchases are naturally subject to the statutory warranty. Additionally, many products also come with an extra manufacturer’s warranty. For this extra warranty, we follow the guidelines of the manufacturer or importer. Have a warranty claim? Let us know right away so we can assess it and work with you to find a proper solution.

Delivery
We deliver your order as quickly as possible. If the item is in stock, we ship it within one to two working days or you can pick it up within one or two working days. 

If your order is not in stock, we will inform you of the expected delivery time. If we can no longer deliver the product at all, we will notify you and you can choose another product. If the delivery takes too long or you do not want another product, you can cancel your order and we will refund the full purchase amount as soon as possible and no later than within 14 days. 

Payment
When placing the For your order, we offer various payment options. If you choose prepayment, we will process and ship your order once the payment has been received. Please inform us immediately if our payment details are incorrect.

Complaints Procedure
Occasionally, something goes wrong with an order. Or we make a mistake, which unfortunately happens. Please notify us immediately with a clear description of your complaint. In all cases, we will confirm receipt of your complaint and offer our apologies. We will respond to your message with a substantive answer within 14 days at the latest. After that, we will try to resolve your complaint as soon as possible, but no later than within four weeks.

*Price and item errors excepted. Athletesportsworld reserves the right to cancel orders after contacting the customer. 

Version February 2025